Lourdes Health Network is committed to serve you in a manner that reflects Gospel values. We believe that you are precious to God, and you are precious to us. May your stay with us reinforce your own dignity and worth and bring healing to you, in body and in spirit. In compliance with state and federal law, Lourdes Health Network provides the following information to all patients:

YOUR RIGHTS AS A PATIENT
You have the right to...

...Receive considerate and respectful care that respects your beliefs and values.

...Have a family member (including registered domestic partners) or representative of your choice, and your own physician notified promptly of your admission to the hospital.

...Actively participate in decisions involving your care, treatment and services provided.

...Give informed consent prior to the start of any procedure or treatment, including recording or filming for purposes other than your identification, diagnosis, or treatment.

...Receive complete current information from your physician regarding your medical condition.

...Refuse care, treatment, and services in accordance with law and regulation.

...Access information contained in your clinical record within a reasonable time frame.

...Know, by name, your physician and caregivers who are responsible for coordinating your care.

...Expect that all communications and records pertaining to your care will be treated as confidential.

...An environment that preserves your dignity.

...Appropriate assessment and management of pain.

...Be free from restraints of any form that are not medically necessary.

...Receive care in a safe setting that is free from all forms of abuse or harassment.

...Accept medical care or refuse treatment to the extent permitted by law and within the guidelines of the Ethical and Religious Directives for Catholic Health Care Services.

...Receive information regarding Advance Directives, Durable Powers of Attorney and Living Wills free of charge.

...Receive interpretive assistance in communicating with your caregivers if you do not speak English, free of charge.

...Receive alternative communication techniques or aides if you are visually or hearing impaired, free of charge.

...The services of our Pastoral Care department during your stay.

...Address grievance issues. For assistance in dealing with complaints and/or grievance issues, please call the Administration office.

...Be informed about the outcomes of your care, treatment and services that have been provided, including unanticipated outcomes.

...Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation, including alternatives.

...Every consideration of privacy, confidentiality and security concerning your medical care program.

...Examine and receive an explanation of the bill regardless of the source of payment.

...A clear explanation of your continuing healthcare needs and requirements before discharge and transfer.

YOUR RESPONSIBILITIES AS A PATIENT
You have the responsibility to...

...Provide complete and accurate information regarding your health to your healthcare providers.

...Cooperate in the treatment program when mutually agreed upon by you and your physician.

...Bring to the attention of your caregivers those occasions when you perceive your rights as a patient are not being respected.

...Respect the rights of other patients and hospital personnel.

...Observe the posted safety rules.  Lourdes Health Network facilities are smoke-free.

...Assist in the control of noise and the number of visitors, as well as being respectful of the property of others.

...Assure that your financial obligations of your healthcare are fulfilled as promptly as possible.

Note: 
Lourdes Health Network is committed to the fundamental values of respect for the sacredness of life, and compassionate care of dying and vulnerable persons. Lourdes Health Network does not participate nor in any way assist with physician-assisted suicide on any Lourdes Health Network campus.

Lourdes Health Network was founded in 1916 by the Sisters of St. Joseph. Our mission—to provide quality care to all patients regardless of race, color, creed, ethnic origin, gender, disability or economic status—remains the foundation of our healthcare services.  We provide healthcare for the total person—body, mind and spirit. Lourdes Health Network is a member of Ascension Health. Our core values are:  Love of God and Neighbor, Unity and Reconciliation, Humility and Charity, Excellence, and Gentleness, Peace and Joy.

For assistance in dealing with ethical issues and concerns, please call the Administration Office.

CONTACT INFORMATION
For assistance in dealing with ethical issues and concerns, please call the Quality Management Department at (509) 546-2273.

DOWNLOADS
Our Patient Rights and Responsibilities are available to download in PDF format. You will need the Adobe Reader® installed to view these files. If you do not have version 7 or higher, you may download it from adobe.com

PATIENT RIGHTS & RESPONSIBILITIES English version - Updated March 2009 DOWNLOAD

LOS DERECHOS Y RESPONSABILIDADES DEL PACIENTE En Español - Marzo 2009 DOWNLOAD